Tesla Dealer Question
-
- Posts: 71
- Joined: Thu Apr 08, 2021 12:43 pm
- Location: NEVADA
Tesla Dealer Question
With auto manufacturers moving to this all electric product line , What are your service departments selling in the way of service maintenance work for repairs ? We are seeing a lot more of these maintenance schedules setting vehicles up for longer and longer time tables to return to the dealer , Without engines or oil life monitors to get the customer back to you, What are service departments supposed to do to survive as the industry shifts ? cant possibly live off of warranty and new car preps ?
Re: Tesla Dealer Question
You are going to have to go away from a reactive service department mindset, but still keep it for when there are real customer concerns and start creating maintenance menus with mileage intervals. 20k, 40k, 60k, etc.PartsOnBackorder wrote:With auto manufacturers moving to this all electric product line , What are your service departments selling in the way of service maintenance work for repairs ? We are seeing a lot more of these maintenance schedules setting vehicles up for longer and longer time tables to return to the dealer , Without engines or oil life monitors to get the customer back to you, What are service departments supposed to do to survive as the industry shifts ? cant possibly live off of warranty and new car preps ?
Tesla started with cabin air filters, hvac recharge/leak check, dessicant bag change, tire rebalance, and rotation, alignment, suspension retorque, wipers, brake service, firmware/software update, key fob battery, washer fluid, brake fluid contamination test, thats all i can remember.
But this will have to be customer pay, unless maintenance plan is purchased by the customer.