No credit on heavy core return

[cain555]

Not related to my last question, but what happens when you get no credit for a transmission core return to GM? There seems to be no explanation on the invoice, just $0.00 in credit.

Any help is greatly appreciated!

[joecool17]

So, I have had this happen a few times with light cores. You will have to send an inquiry via the Core Returns Center. It may take a while for them to get back to you. There have even been times that they never even replied to me, but then get my core credit issued on a later invoice.

[C8RFAN]

I have had that happen a few times, I typically give it a week more then its recifided on a later invoice.

Not the best method, but it has always shook out, even if it takes a little longer, I just keep an eye on it in my core book.

[cain555]

ok thank you, where do you send the inquiry to the Core Returns Center? Is it through a particular email address?

Thanks.

[PartsPlant81]

ok thank you, where do you send the inquiry to the Core Returns Center? Is it through a particular email address?

Thanks.

CONTACT CUSTOMER SERVICE BY CALLING
1-833-918-3537

Quicker and easier to just click the contact us link in your core returns app. You can message them directly there.

[pushit7]

Keep bugging them... I had 2 cores that just got paid after more than 2 months.

[Joust84]

Call or click to contact them after tracking the core. You'll get credit issued within five business day if tracking has it received at the cross dock.

[GMRyan]

same here. Emailed them and had the credit a few days later