damaged sprint shipments

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jaybird62
Posts: 132
Joined: Mon Oct 30, 2023 6:44 pm

damaged sprint shipments

Post by jaybird62 »

dont know if any of yall are having a rash of sprint damaged shipments like we are..

seems gm changed the input on those.. if not done this way they flat reject..

When a dealer gets a damaged or wrong part via a backorder that was sprinted from another dealer they need to make sure the shipment number from the invoice on the sprint is used for both the shipment and the order number. This is different vs how they submit normally but it will cancel if they use the actual order number from the case.
memorial34
Posts: 24
Joined: Fri Apr 24, 2020 2:11 pm

Re: damaged sprint shipments

Post by memorial34 »

YES, I have been running into this on every SPRINT I receive damaged, which like you say, seems to be about 75% of them lately.

Don't breathe wrong or it will be rejected.
jdpetey
Posts: 226
Joined: Tue Feb 15, 2005 12:00 am

Re: damaged sprint shipments

Post by jdpetey »

It is my understanding that those claims need to be filed through RIM. rimda
I know, sounds crazy, but that’s who to submit to.
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