Good morning all,
Looking for any input on ADP technician dispatching, any success or failures
Mark
Automated Technician Dispatching
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mrjaygraham
- Posts: 36
- Joined: Thu Sep 22, 2016 7:50 pm
Re: Automated Technician Dispatching
Great solution for certain situations. If you could use another tech or two but don't have the space, its a terrific fit.
If you want 100% fairness in dispatching, it's a fit.
If you want to know from your computer whats going on with any ticket, every line, at any time, it's a fit.
If you cannot drive & sell "change", than its an up hill battle.
10% of the techs will master it and love it.
10% of the techs will whine and complain.
1 tech will quit.
A few techs who felt they were getting the raw deal when it comes to "gravy work" will love it.
The techs who got hand-fed the gravy work will dislike it.
After about six months to a year, you will have a nice, well oiled machine in place....
If you get a new tech, service advisor, manager, etc. - SIGN THEM UP FOR TRAINING or the processes will fall by the wayside.
If you want 100% fairness in dispatching, it's a fit.
If you want to know from your computer whats going on with any ticket, every line, at any time, it's a fit.
If you cannot drive & sell "change", than its an up hill battle.
10% of the techs will master it and love it.
10% of the techs will whine and complain.
1 tech will quit.
A few techs who felt they were getting the raw deal when it comes to "gravy work" will love it.
The techs who got hand-fed the gravy work will dislike it.
After about six months to a year, you will have a nice, well oiled machine in place....
If you get a new tech, service advisor, manager, etc. - SIGN THEM UP FOR TRAINING or the processes will fall by the wayside.