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Bulletin 99-00-89-019S Doc ID #5512156 has been updated as of 03-02-2020 with most current parts retention info.
Parts retention is now 7 days from claim payment date.

This is what works for me:

In Global Connect go to Global Warranty Management , click on " Prepare and Submit Transactions ", click " View Transactions by Job Card ", enter " Job Card # " and click " Search ". " Submitted Date " will be the date the claim is paid IF " Actions " column (on far right ...

What's your question? Ask away.

When you print out your return label (the one that has the parts list), under "Replacement Parts" the next to the last column will show if the part(s) is/are "Hazardous". Thats what I go by and it has seemed to work.

Not much help here, I do know WSC cannot help with shipping problems. This came from WPC bulletin 99-00-89-019:

Q2: I have called Central Transport for a pick up and they did not show up at the scheduled time or came without a lift gate. Will I get an extension?
A2: The WPC understands there are ...

Ahhh! The old GM Warranty Parts Scrap Program. Now there's an exercise in futility.

I've tried the Global Warranty Management list that GM recommends, I've went the schedule route (both paid and unpaid), I've even tried using the actual credit memo's. They all have their pros and cons (mostly cons ...

Look in the GM P&P Manual - 2016 1st Edition section 2.10.1 GM Tire Warranty Proration Schedule. It shows at 9900 miles the prorate would be 0%. If a prorate were involved it would be on the tire only, not labor. A Tire Pre-Repair Authorization approval is required before claim submission and be ...

See this:

03-00-89-006M: New Vehicle Pre-Delivery Inspection (PDI) - Delivering Quality Vehicles and Generating Higher CSi Scores - (Mar 2, 2016)

DEF Fluid (Silverado/Sierra & Colorado/Canyon)

During the new vehicle PDI, it is important to top off the DEF fluid on the diesel trucks with up to 2 ...

Try these...

PIC6127C

PIP5310

If the claims have already been submitted a Credit Adjustment can be done on the warranty R.O. to collect the parts allowance.

You'll have to use the old part numbers. I've run across this a couple of times.