WARRANTY CHARGE BACKS

bigmac
Posts: 658
Joined: Fri Feb 08, 2008 12:00 am

WARRANTY CHARGE BACKS

Post by bigmac »

We have an engine that WPC is calling back for. We contacted Central Transport on 6/7 and was told they would pick up on 6/12. Long story short they kept not showing up, we kept calling and it was not picked up until this week. We have contacted our rep and done what he told us to do. Now WPC is getting ready to debit us back because we did not return in time. Our rep says its our fault for not returning in a timely manner. Anyone have a contact who could possibly help us?
Zep33
Posts: 1410
Joined: Wed Mar 19, 2008 12:00 am

Re: WARRANTY CHARGE BACKS

Post by Zep33 »

Central Transport sucks and your rep is a douchebag
bigmac
Posts: 658
Joined: Fri Feb 08, 2008 12:00 am

Re: WARRANTY CHARGE BACKS

Post by bigmac »

Agreed
PartScott
Posts: 767
Joined: Tue Sep 22, 2015 1:50 pm

Re: WARRANTY CHARGE BACKS

Post by PartScott »

Zep33 wrote:Central Transport sucks and your rep is a douchebag
Both of these.
PartsPlant81
Posts: 1041
Joined: Fri Apr 12, 2013 12:00 am

Re: WARRANTY CHARGE BACKS

Post by PartsPlant81 »

Happened before to us too. Get your DMA involved and/or Warranty Administrator.
If you have proof with the bill of lading and order #'s for the pickup schedule you will be covered.
camaroman
Posts: 792
Joined: Fri Sep 03, 2004 12:00 am

Re: WARRANTY CHARGE BACKS

Post by camaroman »

It is all well and good for them to takes weeks to get a part to us. How is it? DO as we say, not as we do. LOL Gotta Love That Great GM Feeling.
greenthumb-38
Posts: 407
Joined: Wed Sep 19, 2001 12:00 am

Re: WARRANTY CHARGE BACKS

Post by greenthumb-38 »

there is a form you need to fill out... hidden in the forms library. used it once about a year ago.

we have to do all the work for their preferred carrier (cheapest and the worst)...

- gt has a case of the mondays
bigmac
Posts: 658
Joined: Fri Feb 08, 2008 12:00 am

Re: WARRANTY CHARGE BACKS

Post by bigmac »

greenthumb-38 wrote:there is a form you need to fill out... hidden in the forms library. used it once about a year ago.

we have to do all the work for their preferred carrier (cheapest and the worst)...

- gt has a case of the mondays
We filled that form out and sent it to the DMA about 2 weeks ago. He still couldn't help and says its our fault.
overlook
Posts: 23
Joined: Mon Nov 30, 2009 12:00 am

Re: WARRANTY CHARGE BACKS

Post by overlook »

Not much help here, I do know WSC cannot help with shipping problems. This came from WPC bulletin 99-00-89-019:

 Q2: I have called Central Transport for a pick up and they did not show up at the scheduled time or came without a lift gate. Will I get an extension?
A2: The WPC understands there are delays out of the control of the Service Agent, we are always willing to work with you as long as every attempt has been made to return the requested part in a timely manner. Should you encounter this situation, please complete Form A (Shipping) and email it to the address noted on the form. 

Also, check out Section 4 of the bulletin: Service Agent Requirements.
Zep33
Posts: 1410
Joined: Wed Mar 19, 2008 12:00 am

Re: WARRANTY CHARGE BACKS

Post by Zep33 »

In the almost 3 years I've been with Toyota, I don't think any return pickup for large warranty parts or engine, tranny or hybrid battery cores has NOT been picked up the same day. And it's all automated. I don't have to call anyone.

GM is such a friggin' pathetic company, they make my stomach churn.
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