Service Advisor Pay structure

[KVOGEL]

WELL MR GOODWRENCH - DO YOU WORK WITH ME? HAVE YOU SEEN THE NUMBERS AT MY STORE? MAYBE YOUR MARK UP IS NOT AS MUCH, BUT THAT DOES NOT MEAN THAT OURS IS NOT.

[scotstrong]

KVOGEL52:

You are not going to get any sympathy or support from any parts manager who knows that the gross profit % on labor is nearly double what it is on parts. As others have stated, you obviously have a huge problem in your store that is the EXCEPTION; not the rule. Don't throw darts at all parts managers because of your unfortunate EXCEPTION of a situation.

My suggestion to you would be to print out this discussion thread and show it to your dealer principal or general manager if you truly wish to get the situation corrected.

Or plan B would be simply to seek employment elsewhere.

[imacdude]

Little did I know that when I posted this seemingly controversial subject that such a healthy discussion would ensue. Thank you all for your enthusiastic responses. As a result we have indeed changed the means in which our Service Advisors are paid. A healthy exchange of ideas resulted, and the determination was made that each department should take care of their own payroll expenses. Certainly the Service & Parts departments must coexist peacefully. The Parts employees are not paid from labor sales or productivity even though their performance can and does affect the daily outcome. It was decided that the line had to be drawn somewhere. Departments take care of their own people, but we still need to assemble as teams in order to take care of the customers who, when the day is done, are the people who are truly making the payroll happen. Thanks again for all your input.

John Belen