Sometimes, and I know it is bad forum, but I let the SAs around the end of the month write word for word on the "Customer Complaint" line to lessen the stress and create some good fun in a stressful time.
One of my SAs passed this one through on me.
"Customer states on yesterday, car would not stay crunk".
It was funny as hell, but I had to get them to go back in and take out the "on yesterday" and "Crunk" part.
The worst part of it was that one of the parts counter guys actually printed out a ad for "crunk juice" and handed it back to the tech with the quote.
Stuff like that makes the insanity of what we do worth it.