Did I just lose a customer for good?

[btk]

So trying to keep it light this morning, or maybe you guys can add this story to your parts manager book that you guys discussed earlier last week.

So I ask myself today..did I lose this customer ?
Customer is waiting for his oil change on Saturday and decides to use the mens bathroom , while in there, he decides to have some fun with himself for everyone to hear.... another customer calls the police and 3 cops show up and talk to this gentle man about what occured in the mens stall! Of course this all happened with a packed customer lounge on Saturday morning and 2 of our employees also witnessed (heard) the moans from the mens room. I just discussed this with my owner and he asked if there was collateral damage in the mens room. I told him that was above my paygrade and I would call out hazmat team.
So did I lose this customer??
PS he did pay for the oil change and there was alot of awkward silence while he paid.

[GM2FOCUS]

IF it was my deal, I would not want him back!

Maybe that is why I don't have a deal, er wait, I no longer want a GM deal!

Many years ago my boss left a sticky note on everyones work station, that Nancy Pxxxxx is no longer welcome to do business with our dealership. Most of the employees smiled!

[bigmac]

How long did that poor guy have to wait for his oil change?

[possum]

Sounds like he was changing his own oil.

Anyway, that customer would be banned, guaranteed. It would be too disruptive if he ever came back.

[btk]

By the time the police were done talking to him-his car was done. Needless to say, I dont think he will come(excuse the pun) back!! Nor do we want him to. I did ask the service advisor if he shook his hand and thanked him for the business..... He didnt.

[ehiatt]

Sounds like he needs to learn how to handle himself in public.
Wait, let me rephrase that.

[CMayne]

Uncle Bobs cure for lonely hearts.......... get ahold of yourself.

[MR GOODWRENCH]

Did they teach him how to check his own oil at the New Owners event?