Engine core crate not perfect...question

[cain555]

So we have an over the counter sale of an engine and the crate doesn't look fabulous, GM may or may not accept it.

My question is- if they don't issue credit bc of this, will they send it back to me?

Thanks!

[Parts007]

FROM POLICY AND PROCEDURE:
Heavy Core “No Hassle” Inspection Policy
• See Bulletin G_0000121453 dated June 1, 2012
Qualifications: In order for Dealers to receive core credit, the core must be returned in the original carton
of the replacement unit purchased from General Motors. This ensures a one--for--one return. Every
remanufactured or refurbished product purchased from GM Parts with a core value is entitled to be
returned to GM for core credit while a valid core exchange exists for the product. All core returns are
inspected by GM/SRC Logistics. Any discrepancies noted by GM/SRC Logistics could result in reduced or
no core credit issued to the Dealer, as described below.


Deduction Cores Not Meeting Criteria Below will Receive Deduction:
100% Must be a like-for-like part number/product and identifiable -
No alternative core 50%
Must be assembled and include all of the original “major” components:
Engines: Block, Camshaft(s) and caps, Crankshaft and main caps, and
Head(s)
Transmissions: Torque Converters, Valve Body, and Output Shaft
Transfer Cases: Encoder Motor and Case Housing
$100 Must be drained of fluids. Engines must be installed in provided bag.
$100 Must be in original, undamaged container
$50 Cylinder Heads with missing camshaft caps

[bigmac]

We have had a few cores returned to us that the mechanic couldn't read the instructions to remove the 4 bolts. We have had to piece the cardboard back together and even had to add when a whole side was missing. Never have had a problem with receiving credit, but that was before the new return center opened.

[C8RFAN]

We had one a few weeks ago where the tech just ripped the crate off ripping the 4 bolts, we just slid it back over and wrapped the whole thing in shrink wrap so the lid stayed on.

Recieved the credit today

[greenthumb-38]

The cardboard crates for cores are problematic.

My solution is to shrink wrap them regardless. So far, touch wood, I have rec'd full core credit on everyone.

- gt