What are you using for cutting sidewinder keys? We have a key blank here 13536164, the plastic head (looks like a banana seat on a Schwinn Stingray bicycle) on the key will not allow it to sit true on the blank jig. Hopefully our local locksmith will be able to cut it. Software will not update, probably the entire machine is obsolete, BD Laser Max.
The hell with cutting keys, ready to let the locksmith handle them all or order pre-cut.